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Privacy Policy

Our Privacy Policy

Privacy Policy

1.Introduction/Scope: This document is prepared in accordance with the provisions of the Nigeria Data Protection Act 2023 (NDPA). It sets out how New Golden Pastures Microfinance Bank Limited applies and complies with the data privacy principles in processing the personal data of customers, staff, vendors, visitors, and even third parties that interact with the bank. For personal data of individuals, this document also highlights their rights and covers the data subject(s) whose personal data is collected and processed, in compliance with the NDPA. This privacy policy describes why and how we collect and use personal information about our clients, vendors, and visitors (data subjects). It also highlights with whom we might share Personal Information and how long we keep such information. It also makes data subjects aware of their rights under the Nigeria Data Protection Act 2023.

2. Roles/Responsibilities: New Golden Pastures Microfinance Bank Limited Data Protection Officer (DPO) is responsible for ensuring that this document is correct and up-to-date. The DPO also ensures that data subjects are duly notified prior to the collection and processing of their personal data by the Bank, including data collected via the New Golden Pastures Microfinance Bank Limited’s website. All New Golden Pastures Microfinance Bank Limited employees/staff who interact with personal data must also ensure to follow the provisions in this policy document.

3. Policy Statement: New Golden Pastures Microfinance Bank Limited is committed to protecting the privacy and security of data subjects’ personal data. We are responsible for determining how we hold and use personal information about our data subjects. According to the Nigeria Data Protection Act (NDPA), New Golden Pastures Microfinance Bank Limited is required to notify data subjects of the information contained in this document.

3.1 About New Golden Pastures Microfinance Bank Limited: New Golden Pastures Microfinance Bank Limited is incorporated under the laws of the Federal Republic of Nigeria, with our registered office at 279 Warri/Sapele Road by 1st Marine Gate Junction, Warri South L.G.A, Delta State. We provide adapted financial services to Micro, Small and Medium-sized Enterprises (MSMEs) and individuals in Nigeria. New Golden Pastures Microfinance Bank Limited is a reputable technology-driven financial institution that is recognized for innovation, superior performance, and creation of premium value for all stakeholders With clients scattered across prime commercial centers in Nigeria, New Golden Pastures Microfinance Bank Limited is considered a leader in the deployment of various channels of banking technology, driven by a culture of excellence and strict adherence to national and global best practices, combining vision, skilful banking expertise, and cutting-edge technology to create products and services that anticipate and meet customers’ expectations while enabling businesses to thrive and grow wealth for customers.

3.2 What Personal Data Do We Need? The personal data we would collect and process, depending on the particular processing requirement, are under the following categories: Data Type, Description of Data Identity, Data Full Name, maiden name, marital status, title, NIN, date of birth, gender, address and employment history, and citizenship. Contact Data Address, Email Address and Telephone Numbers Information received during your contact with face-to-face meetings, phone calls, emails, letters and SMS Financial Data Bank account information and bank statements, Bank verification Number (BVN), your income and outgoings, your financial position, status, and credit history, debit or credit card information and account number. Transaction Data Information regarding the products and services you may have benefited from by using New Golden Pastures Microfinance Bank Limited transactional information including in respect of products which you purchase. Location data of transactions where you may use your debit card Technical Data Internet protocol (IP) address, your login data, details of your browser and operating system, time zone setting and location, browser plug-in types and versions, platforms and other technology on the devices you use to access this website Profile Data includes your username and password Job Application Data submitted throughout the recruitment process e.g. name, email address. Any personal information you provide to New Golden Pastures Microfinance Bank Limited as part of the recruitment process. Usage Data includes information about how you use our website, products and services Marketing and Communications Data Information about your communications with us. Your preferences in receiving marketing e-mails from us and consents you have given us Where the personal data we need to collect may fall under a special category of sensitive personal data, the Bank’s lawful basis of processing will be the explicit consent of the individual, or where applicable, compliance with a legal obligation, or for legal proceedings/advice.

4. Why We Need the Data? New Golden Pastures Microfinance Bank Limited ensures that the personal data collected and processed is necessary for the purpose of collection, and shall not collect or process more data than is reasonably required for a particular processing activity.

5. Legal Grounds for Processing Data: New Golden Pastures Microfinance Bank Limited identifies, establishes, defines, and documents the specific purpose of processing and the legal basis for processing personal data (including any special categories of personal data processed) before any processing operation takes place under: • Consent obtained from the data subject. • Performance of a contract where the data subject is a party. • Legal obligation that the Bank is required to meet. • Protect the vital interests of the data subject including the protection of rights and freedom of the Data Subject. • Official authority of the Bank or to carry out the processing that is in the public interest. • National law such as biometric data. In addition, every processing purpose has at least one lawful basis for processing to safeguard the rights of the data subjects, as listed below: Purpose of Processing Lawful Basis of Processing Account creation, identity verification and maintenance of records, Contract Vendor validation/information, processing Contract Employment.

6. Processing of Personal Data Based on Consent Where applicable: New Golden Pastures Microfinance Bank Limited will require the explicit consent of customers, visitors, and other relevant stakeholders to process collected personal data. Visitors to the bank’s website are expected to read and understand the website privacy notice, and then agreeing to the website’s terms of use. And by consenting to the privacy policy, data subjects are giving New Golden Pastures Microfinance Bank Limited the permission to use/process their personal data specifically for the purpose identified before collection. On this ground, if any data subject (customer, client, visitor, vendor, staff, or third party) does not agree to New Golden Pastures Microfinance Bank Limited collecting and processing their personal data, such individual is not allowed to enjoy the Bank’s service(s) where applicable. If, for any reason, the Bank is requesting sensitive personal data from its stakeholders (external and internal), the individuals will be rightly notified why and how the information will be used. Where processing relates to a child under 18 years old, as in the case of NDPA New Golden Pastures Microfinance Bank Limited shall demonstrate that consent has been provided by the person who holds parental responsibility over the child. New Golden Pastures Microfinance Bank Limited shall demonstrate that reasonable efforts have been made to verify the age of the child and establish the authenticity of the parental responsibility taking into consideration available technology.

6.1 Withdrawal of Consent Irrespective of initial consent given: An individual can withdraw their consent at any time by making a withdrawal of consent request. New Golden Pastures Microfinance Bank Limited demonstrates the data subject (customer, client, visitor, vendor, staff, or third-party) has withdrawn consent to the processing of his or her personal data with a written instruction from the data subject. For child consent, New Golden Pastures Microfinance Bank Limited shall demonstrate that the holder of parental responsibility over the specified child has withdrawn consent via a written instruction from the parent. The Bank will also demonstrate that reasonable efforts have been made to establish the authenticity of the parental responsibility, when withdrawing consent for the specified child, considering available technology. Where applicable, the Data Protection Officer will inform the relevant process owner of this change, and the processing activities that relied upon the consent is stopped immediately, in accordance with the relevant process.

7. Use of Cookies: The website uses cookies provided by trusted third parties, such as Google Analytics, to help us understand and improve users experience on the website. New Golden Pastures Microfinance Bank Limited may use the information we obtain from your use of our cookies to: • Recognize your computer when you visit our website, • Track you as you navigate our website, • Improve the website’s usability (including our Live Chat application to answer questions you have in real time, • Analyze the use of our website - such as how many people visit us each day, and • Manage the website Users can disable cookies and prevent the setting of cookies by adjusting the settings on their browser. However, this is not recommended, as disabling cookies may also disable certain functionality and features of the site.

8. Disclosure to Third-Parties: Asides situations where the Bank may be required to disclose personal data of individuals in accordance to a legal obligation in response to requests by government authorities or law courts on matters involving national security or law enforcement requirements, New Golden Pastures Microfinance Bank Limited will not pass on its data subjects’ personal data to third parties without first obtaining consent. In situations where the processing of personal data will involve investigation of potential violations of the Bank’s Terms of Service, fraud prevention/mitigation, security issues management, and the preservation of the rights and freedom of staff, customers, and clients, the Bank shall establish an appropriate legal ground for such data transfers. New Golden Pastures Microfinance Bank Limited has put in place, to the best of its ability and in line with standard global practices, physical, technical, and organizational measures (including secure encryption and anonymization) to ensure the optimum protection of personal data, which also extends to data transferred or shared with third-parties.

8. Retention of Records: New Golden Pastures Microfinance Bank Limited stores a broad spectrum of personal information, which indicates that retention periods differ with the type of data collected and stored. All information New Golden Pastures Microfinance Bank Limited holds is stored and retained, stored and destroyed in compliance with NDPA’s guideline on the retention of records and personal data. New Golden Pastures Microfinance Bank Limited will retain your personal data as long as the information is active on the Bank’s systems and necessary for the Bank’s service delivery purposes. This retention period is verified and established with special considerations to the following areas: • The requirements of the Bank • The type of personal data • The purpose of processing • Lawful basis for processing • The categories of data subjects Details of the Bank’s personal data retention periods for the different categories of personal data is captured in the Records of Processing Activities document (internal document) This retention period is established to enable the Bank use the personal data for the necessary legitimate purposes identified, in full compliance with the regulatory requirements. When the personal data is no longer needed or beyond the stipulated retention period, New Golden Pastures Microfinance Bank Limited will delete or destroy it from it’s systems and records, or take steps to securely archive it while protecting your identity and privacy rights as the case may be.

9. Data Subject Rights: At any point while New Golden Pastures Microfinance Bank Limited is in possession of or processing personal data, the data subject, has the right to: • Request a copy of the information that the Bank holds about them • Correct the data that is inaccurate or incomplete • Ask for their data to be erased from the Bank’s systems/records • Restrict processing of their personal data where certain conditions apply • Have their data transferred to another organisation • Object to certain types of processing like direct marketing • Object to automated processing like profiling, as well as the right to be subject to the legal effects of automated processing or profiling • Complain and pursue judicial review in the event that the Bank refuses their request under rights of access without a clear and justifiable reason as to why All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

10. Complaints: If for any reason a vendor/contractor, customer, or staff wishes to make a complaint about how New Golden Pastures Microfinance Bank Limited (or any of the bank’s third parties) handles or have handled their personal data, or how their complaint has been handled, they have the right to lodge a complaint directly with the supervisory authority and New Golden Pastures Microfinance Bank Limited Data Protection Officer. Below are the details for each of these contacts: Supervisory Authority Email: dpo@ndpc.gov.ng Data Protection Officer (DPO) Email: customerservice@ngpmicrofinancebankltd.com.

NGP

279 Warri Sapele Road
Warri 332008
Nigeria

Phone: 08036462426
Email: info@ngpmicrofnancebankltd.com

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